During early July, the car met an accident (hit a dog while driving) and required to send into Puchong Peugeot Body and Paint center. The lower middle part of bumper was broken, and plastic chrome broke and went into to hit the cooling fan.
Some blades were broken.
The radiator and condenser were affected.
The headlamps joints were broken too.
File a police report and proceed with insurance claim process. Thanks to Puchong Peugeot Body & Paint center and MSIG because the approval was done within a week, another 2 weeks to order and fix all parts to my car. The total claim was RM 20,000, where RM 16000 went to parts, and RM 4000 for labour.
I sent in the car to Glenmarie service center to proceed to fix the engine oil leaking issue. Before Hari Raya, Glenmarie SC already checked my car and propose to remove engine from my car to check and fix the issue. This work is going to take up to 1 week, so I decided to send in.
Informed Puchong Peugeot Body & Paint team to forward my car to Glenmarie during early of August. Mr Hazizul (from Careline) called me to inform Glenmarie team was checking into my car before they start to work into it. The Glenmarie team was very serious to my case and they ran a compression test to the car.
Result showed the compression ratio is below the benchmark. This indicated the faulty piston rings, where they need to do an overhaul to the engine, cost is around RM 8,000. I was shocked!
Second nightmare, Glenmarie team needed to check the availability of all required spare parts to do the overhaul. Ordering and waiting spare parts can drag longer repairing time.
However Hazizul discussed with the management and they agreed to try to claim a new engine from principal (Peugeot). However it was a "try", not a "sure can do" thing. Overhaul is RM 8,000 job, while replacing new engine is RM 40,000 job (the new engine is RM 27,000).
Finally Peugeot approved the request and Glenmarie spent 2 weeks to fit in new engine into my car. I collected the car by August 23. I never drove this car for almost 2 months, really missing it. I rented a Saga FLX for 2 months, each month is RM 1700.
The new bumper, lips and headlamps:
And the new engine installed.
I never think of getting a new engine as replacement. The initial idea is to fix the oil leaking issue. And posting into this blog is to share my experience with this car, not to bad-mouth Nasim or Peugeot. Some of my posts might be harsh towards Glenmarie team, but they did something great for me.
I appreciate everything from Hazizul, where he really want to help a suffering customer like me. People spend money on a car for mobility but not nightmares. And he passed my stories and complaints to the management during meeting, which he hope management can listen to customers.
I would like to thank Mr Hidayat, the head of service in Glenmarie, who is really pay attention to my case. And thank Hazizul for the arrangement, where 3 of us can really sit down to discuss.
As customers, we do not want problems in our car, so do the service crews. But looking into Glenmarie center, it is flooded with cars and angry customers. WHY?
We all knows most of the service centers are run by dealers, and Nasim also run a few centers as well. For Peugeot owners in Selangor/Klang Valley, you may heard the dealer SC advisor told you, send to Glenmarie to claim warranty, they are HQ, they can claim and process your case very fast.
YOU ARE WRONG! Glenmarie SC is not the HQ SC, it is just a SC, but sharing the same building. They are service centers under Nasim, the same goes to Balakong center and Puchong center.
As a SC, even under Nasim, they follow the same SOP to order spare parts and to manage the warranty process. There is NOTHING like HQ SC IS FASTER THAN DEALER. If a dealer SC needs to wait 10-days for a HPFP, the same waiting time in Glenmarie, Puchong and Balakong. FAST or SLOW, it was due to the service advisor and crews.
I can imagine if I am advisors in a dealers SC, who only want to do scheduled maintenance works and minor repairing. Why? Because these 2 jobs are chargeable! Customers pay for maintenance and repairing. Any job required warranty claims and serious repairing, I will advice customer to go to "HQ SC" to do it, who can do it fast, who have spare parts ready and etc. Customers believe and rushed to the "HQ SC" to demand for warranty claim and repair.
Imagine the "HQ SC" suddenly flooded with "problematic cars", and service crews got to spend time to determine the root cause, to order spare parts and to fix them. But the "problematic cars" do not stop, instead there are more coming and longer waiting time for customers. Now you know why you are always angry when you visit to these "HQ SC", which flooded with cars.
Next time if you heard the similar advise from service advisors in any dealer SC, you shall skip them forever. I myself listen to this kind of "advise" from a SC, pushing me to go to Glenmarie. Now I know it. I will stick with Glenmarie SC for next coming scheduled maintenance. I rather to pay them for maintenance and repairing, but not to those irresponsible service advisor from dealer SC. Maybe you can ask the service advisor, what is the difference between Dealer SC and Nasim SC? Why Glenmarie is HQ SC? See how they answer you.
Do not get me wrong, as I am not going to "sweet-mouth" Glenmarie SC. I personally complained the receptionist for car repairing status. They do not pick up calls especially after lunch time. And I saw they just let the phone keep ring even they are free. I reported this to Hidayat, together with some call recording, where I made 5 calls continuously in 15 mintues, and all calls are ended up without anybody answering it.
Again I saw some cases in FB group, where some SC told owners to wait few weeks/months for some spare parts, especially for enhancement program. I personally suggest you to try
1. visit to the Nasim SC instead of those irresponsible or "con-man" SC.
2. called or send an email to Careline to report this case.
The Puchong Peugeot Body & Paint center can collect bumper, headlamps, radiator, condenser, engine under cover and etc within weeks. The Glenmarie SC can get the new engine ready within a week, why your dealer SC needs you to wait for weeks/months for any spare parts?
I believe I wrote too long in this post, and I hope all Peugeot owner, shall not control by dealer SC, and do not take every words from them. Anything you feel it is not right, contact Careline to ask for it. They are willing to help, and I am the one who get help from them since day one. However we need to understand, all solutions have it waiting time. Be cool and enjoy your ride.
And please do not get me wrong. I am telling you to skip those irresponsible or "con-man" SC, no matter Dealer or Nasim. I know there some dealer SC, who are really putting effort to serve customers. DO STICK with these GOOD SC.
Thanks for reading.
