Nasim and Peugeot - A Promise? Improved Service Quality?

If you yet to know the beginning of the story, you may refer to the followings:

1. 3.5 years with Peugeot 408 Turbo - The Car, Maintenance and Service Quality

2. Responses from The Management and Careline to my Peugeot 408 Turbo's cases

3. Long Pending Issue in my Peugeot 408 Turbo- Motor Oil Leaking and Engine Noise

Christmas was over and most of you maybe in the middle of your vacation, but I am still waiting for my courtesy car and solutions to the rest of the problems in my Peugeot 408 Turbo. 

The first intention to publish this blog is to share my experience with a FB closed group of Peugeot 408 Owner. But then the person from Careline (Mrs Sharifah and Mr Hazizul) told me, many from Careline and some from the management read my blog. I was really surprise and I thought Nasim and Peugeot are really listen to customers, and start to improve. 

But good thing seldom last long. Right after the first problem (air con compressor and condenser) are resolved, the rest of the problems are dragged until today. I replied to Careline like this.

Improving service quality? I saw the spark but it did not create fire. I doubt the intention of the kind offer (the fast replacement, no charges and courtesy car). It is either

1. They really heard, care and help the customers, to build a good brand. Quoted from my previous post, a good brand is not only the products, but the good CRM (customer relations management). 

2. They only want to comfort an angry customer before his real fact gone viral. And they want to accomplish a task from management to pleasant the management. 

Which one is the real intention? Up to you to decide. 

After long waiting for the courtesy car, I realised something. The oil leaking issue is not under EWC, so I believe I got to pay for it (maybe thousands ringgit). Getting a courtesy car can save few up hundreds ringgit but I am going to wait until world ends. Might as well I go to rent a car just like what I did in the past 3.5 years. Car rental company works in split seconds to get me a car. Yes RM 106 daily for a 1300cc MyVi and the maximum I pay RM650 for a week, just for them to replace pre tensior and de-carbon process (this is bomb, cost me RM 2015). What else? 

I foresee I got to hook up more with the same car rental company for the next coming years (I still got 5 years to pay off the loan) because I don't think the car will not give problem to me in the coming days. 

To those who are reading my blog, I appreciated your support very much. I never ever thought I will write a blog. Anyhow I will keep every fact in my blog, not going to remove anything, because these are facts and my experience. I don't want to keep anything in dark. 

To Nasim/Peugeot management, yes you are trying to improve the customers' satisfaction and brand name, but something still not in the right way. I appreciate your attention to my case, but I don't think it can be resolved. 

At least I am not alone (I am not the only one has problems with this car model) and there are other owners as well. You can search Peugeot 408 Owner Club Malaysia in FB to join us to know more. 

Well, I am going to check with the Geot Auto service advisor. I made appointment at 9am an I reached 9:07am. Now is 10:40am, my car still not attended. Common thing for those who send car to service or repair. Why you need to make appointment at such early but still nobody attended to you? Only Nasim and service centres know. 

Updated by Dec 29, 4pm at Geo Auto PJ:

Service advisor came to me with a scary list to tell me the solutions for oil leaking and wired noise. Here are the items, but I yet to include the GST and labour. 

1. To solve the wired noise, here are the items to replace:

- Turbo damp valve, RM 535

- Vacuum hose, RM 343

- Air vent pipe, RM 143

Total is RM 1021 (before GST and labour). I decided to pay because they told me, turbo kit can jam anytime when situation is getting worse. 

2. To solve the oil leaking issue, I got to pay for these items: 

- valve cover, RM 937

- intake pipe, RM 625

- oil filter housing, RM 1070

- oil return hose, RM 727

Yes total is RM 3350 (before GST and labour). I put this on hold because they want me to leave car for 2 days. 

And I am strongly disagree with this. I complained since 80,000km service but no response from anyone. And now they want me to pay this amount right after the 3 years warranty. In fact, what can my disagreement help? Nothing as nobody care about it. 

With this amount of money, I can buy at least 10 packs of 4L of Petronas Synthium fully syn engine oil, which equivalent to 40L or 40000ml. If 1000km consumes 400ml, I can top up for 100 times. 

100 times x 1000km per times = 100,000km 

So save the money to buy engine oil to top up and car can run another 100,000km, which is 10 times maintenance service intervals, more or less another 2 years of driving.  

Now you see what I feel and do think twice before you decide. Refer to my previous posts, you better have all of these 4 elements before you decide

1. Extra money 

2. Leisure time 

3. Very good temper/patient

4. A never down spare car

Going to move to check my car and pay the bloody bill. 

Updated by Dec 29, 6pm 
Final bill - RM 2710.95
Break down
- maintenance service = RM 899.73
- repair the turbo issue (the engine noise) = RM 1503.82
- 5L engine oil as backup = RM 307.40

Details in photo below:

Did you feel my pain? I believe there are more to come in future. 

Click Here to see the more bloody outcome