Cure the Lion

Finally I am free to update this blog to discuss my Peugeot 408 Turbo. 

During early July, the car met an accident (hit a dog while driving) and required to send into Puchong Peugeot Body and Paint center. The lower middle part of bumper was broken, and plastic chrome broke and went into to hit the cooling fan. 

Some blades were broken.

The radiator and condenser were affected. 

The headlamps joints were broken too. 

File a police report and proceed with insurance claim process. Thanks to Puchong Peugeot Body & Paint center and MSIG because the approval was done within a week, another 2 weeks to order and fix all parts to my car. The total claim was RM 20,000, where RM 16000 went to parts, and RM 4000 for labour. 

I sent in the car to Glenmarie service center to proceed to fix the engine oil leaking issue. Before Hari Raya, Glenmarie SC already checked my car and propose to remove engine from my car to check and fix the issue. This work is going to take up to 1 week, so I decided to send in. 

Informed Puchong Peugeot Body & Paint team to forward my car to Glenmarie during early of August. Mr Hazizul (from Careline) called me to inform Glenmarie team was checking into my car before they start to work into it. The Glenmarie team was very serious to my case and they ran a compression test to the car. 

Result showed the compression ratio is below the benchmark. This indicated the faulty piston rings, where they need to do an overhaul to the engine, cost is around RM 8,000. I was shocked!

Second nightmare, Glenmarie team needed to check the availability of all required spare parts to do the overhaul. Ordering and waiting spare parts can drag longer repairing time. 

However Hazizul discussed with the management and they agreed to try to claim a new engine from principal (Peugeot). However it was a "try", not a "sure can do" thing. Overhaul is RM 8,000 job, while replacing new engine is RM 40,000 job (the new engine is RM 27,000). 

Finally Peugeot approved the request and Glenmarie spent 2 weeks to fit in new engine into my car. I collected the car by August 23. I never drove this car for almost 2 months, really missing it. I rented a Saga FLX for 2 months, each month is RM 1700. 

The new bumper, lips and headlamps:

And the new engine installed. 

I never think of getting a new engine as replacement. The initial idea is to fix the oil leaking issue. And posting into this blog is to share my experience with this car, not to bad-mouth Nasim or Peugeot. Some of my posts might be harsh towards Glenmarie team, but they did something great for me. 

I appreciate everything from Hazizul, where he really want to help a suffering customer like me. People spend money on a car for mobility but not nightmares. And he passed my stories and complaints to the management during meeting, which he hope management can listen to customers. 

I would like to thank Mr Hidayat, the head of service in Glenmarie, who is really pay attention to my case. And thank Hazizul for the arrangement, where 3 of us can really sit down to discuss. 

As customers, we do not want problems in our car, so do the service crews. But looking into Glenmarie center, it is flooded with cars and angry customers. WHY?

We all knows most of the service centers are run by dealers, and Nasim also run a few centers as well. For Peugeot owners in Selangor/Klang Valley, you may heard the dealer SC advisor told you, send to Glenmarie to claim warranty, they are HQ, they can claim and process your case very fast. 

YOU ARE WRONG! Glenmarie SC is not the HQ SC, it is just a SC, but sharing the same building. They are service centers under Nasim, the same goes to Balakong center and Puchong center. 

As a SC, even under Nasim, they follow the same SOP to order spare parts and to manage the warranty process. There is NOTHING like HQ SC IS FASTER THAN DEALER. If a dealer SC needs to wait 10-days for a HPFP, the same waiting time in Glenmarie, Puchong and Balakong. FAST or SLOW, it was due to the service advisor and crews. 

I can imagine if I am advisors in a dealers SC, who only want to do scheduled maintenance works and minor repairing. Why? Because these 2 jobs are chargeable! Customers pay for maintenance and repairing. Any job required warranty claims and serious repairing, I will advice customer to go to "HQ SC" to do it, who can do it fast, who have spare parts ready and etc. Customers believe and rushed to the "HQ SC" to demand for warranty claim and repair. 

Imagine the "HQ SC" suddenly flooded with "problematic cars", and service crews got to spend time to determine the root cause, to order spare parts and to fix them. But the "problematic cars" do not stop, instead there are more coming and longer waiting time for customers. Now you know why you are always angry when you visit to these "HQ SC", which flooded with cars. 

Next time if you heard the similar advise from service advisors in any dealer SC, you shall skip them forever. I myself listen to this kind of "advise" from a SC, pushing me to go to Glenmarie. Now I know it. I will stick with Glenmarie SC for next coming scheduled maintenance. I rather to pay them for maintenance and repairing, but not to those irresponsible service advisor from dealer SC. Maybe you can ask the service advisor, what is the difference between Dealer SC and Nasim SC? Why Glenmarie is HQ SC? See how they answer you. 

Do not get me wrong, as I am not going to "sweet-mouth" Glenmarie SC. I personally complained the receptionist for car repairing status. They do not pick up calls especially after lunch time. And I saw they just let the phone keep ring even they are free. I reported this to Hidayat, together with some call recording, where I made 5 calls continuously in 15 mintues, and all calls are ended up without anybody answering it.  

Again I saw some cases in FB group, where some SC told owners to wait few weeks/months for some spare parts, especially for enhancement program. I personally suggest you to try

1. visit to the Nasim SC instead of those irresponsible or "con-man" SC. 

2. called or send an email to Careline to report this case. 

The Puchong Peugeot Body & Paint center can collect bumper, headlamps, radiator, condenser, engine under cover and etc within weeks. The Glenmarie SC can get the new engine ready within a week, why your dealer SC needs you to wait for weeks/months for any spare parts? 

I believe I wrote too long in this post, and I hope all Peugeot owner, shall not control by dealer SC, and do not take every words from them. Anything you feel it is not right, contact Careline to ask for it. They are willing to help, and I am the one who get help from them since day one. However we need to understand, all solutions have it waiting time. Be cool and enjoy your ride.

And please do not get me wrong. I am telling you to skip those irresponsible or "con-man" SC, no matter Dealer or Nasim. I know there some dealer SC, who are really putting effort to serve customers. DO STICK with these GOOD SC. 

Thanks for reading.  

Solution to Oil Leaking in Peugeot 408 Turbo ??

You might noticed there was no update in this blog since January 2017 until today. I was testing and monitoring the "solution" from Glenmarie to "cure" the oil leakage in my Peugeot 408T before this. They did it during early of January 2017. And to be fair, I did a full ran of 10,000 km, which took me 4 months to complete. So how is the outcome? 

Surprisingly, another loss of more than 4L engine oil. Similar like before the "solution". During the monitoring process, I topped up 400 mL engine oil weekly. Why don't I return to Glenmarie to complain? I was thinking, that is solution from HQ, of course it work, maybe it got to take sometimes to see the improvement. So I kept quiet and monitor the condition. Until a full ran of 10,000km, before I can conclude any. 

Conclusion(s): 
1. My 408T still suffer for oil leaking (top up min 400 mL weekly)
2. The amount of engine oil loss is the same (more than 4L loss for 10,000 km)

I sent in my car to Geot Auto to carry out the 120,000 km maintenance service during early of May 2017. Why I did not send it back to Glenmarie to service and check? Well, the Glenmarie receptionist told me, "all appointment slots are full, we can only arrange you to end of May". Such a good business centre. So I booked with Geot Auto. 

I told Geot Auto service advisor to look into the oil leaking issue and asked them to replace the valve cover gasket. They checked and gave me a list of items to replace, that was the same list I received before, which cost my more than RM 4000 (refer to the previous post). I rejected Geot Auto's offer and continue to complain to Glenmarie. 

Glenmarie arranged me to send in my car for diagnose (yes again) to determine the root cause. Well, I will send in my car by June 20 to check. 

Before send in, let see how bad is the oil leaking? Everytime I stop my car, and I can get a rubber-burning smell from the engine. It was due to the heat up of the oil stick at the exhaust pipe. If you get the same smell, do check this out.  

Dripping happens for 7/24/365, and this is how I spend RM 300 for a 5L pack Mobil One engine oil. 

I visited to a work shop at USJ 1 to replace my front disc rotor and I told them to look into the engine bay. Trying to seek for second opinion. After the check, here are the items suggest to replace:

1. engine valve cover gasket

2. oil filter housing gastet (engine oil)

3. oil filter housing gasket (engine coolant)

**Comes with 12-months or 20,000 km warranty, which ever comes first**

The cost to repair is below RM 1000. But the quotation from Geot Auto is RM 4000++. I have no idea, and I yet to let them to do the repairing. I want to let Glenmarie to check first. 

Stay Tune. 

The Follow up of Oil Leaking Issue

Continue from Bloody story - After the 110k km maintenance service with Geot Auto (PJ)

Jan 3, 2017 - Received courtesy car (208, 2 doors version) from Careline (Mr Hazizul) and they took over my car to check and repair. 

Do you remember the broken pipe at the turbo intake pipe? Picture as below:

This is part of the intake hose. I planned to visit to Geo Auto to get them to fix it. But Careline already took over my car, so I better let Careline to handle it. 

A review to the checklist from Geot Auto to fix the oil leaking issue. Careline referred to this diagnostic result to start to fix my car. 

Here are the items and price (before GST and labour)
1. Valve cover, RM 937
2. Intake pipe, RM 625 (this is the part with broken pipe)
3. Oil filter housing, RM 1070 (I heard 508 owners complained this causes oil leaking from their engines as well)
4. Oil return hose, RM 727

Will oil leaking issue resolves after replace these items/parts? I have no idea but I hope it can. 

Well, I am not sure shall I pay for this. As I understand extended warranty does not cover any leakage. However I hope Careline can really look into my reports and purchase records of engine oil, and take this as normal warranty claim. 

If they are going to charge me (estimate cost at RM 4000 ++) to fix the oil leaking issue, might as well I reject the repair. With RM 4000, I can buy another 12 packs of 5L engine oil， and every 5L to top up between each 10k km maintenance service. 12 packs can last 12 maintenance service, which is more than 3 years. 

And I yet to know will they charge me for the broken pipe (intake pipe) because they could blame that is done by me. 

Well, let wait and see the report from Careline. 

Stay Tune. Thanks for reading. 

Bloody story - After the 110k km maintenance service with Geot Auto (PJ)

If you yet to know my previous, you are welcome to click the link below to read. 

Nasim and Peugeot - A Promise? Improved Service Quality?

Dec 29, Thursday, 6:30 pm - I received call from Careline (yes again Careline called me) and the called is Mr Dina (I hope I spell his name correctly). The conversation mainly to express their concern about my case and promise to settle the oil leaking issue. Well they finally saw my purchase records for engine oil since 25,000km. Hopefully they will iron out this. (Well, stay tune to this where I will publish the details after they really settle it).

Of course you can feel my pain after went through my previous post (RM 1503 to fix the turbo related issue) but here is something making you feel more pain. 

Dec 30, Friday - I did not put much attention to the car after the maintenance service (done by Geto Auto Petaling Jaya) because I put my trust to them. I was running from Puchong to Cyberjaya to rush for a meeting at the morning, and then rush back to Puchong during the evening. I normally drive around 110 ~ 130 kmh along LDP highway to Cyberjaya. But I feel car is slightly sluggish and the first thing came across my mind is - the low voltage battery. Service advisor (Puvan) from Geot Auto PJ informed me about the bad battery and offered me to change it at RM 450. I did not take the offer and decided to do it outside of the service center. Since I was busying the whole Friday, I decided to change my battery on Saturday. 

Dec 31, Saturday morning, I went to a Century battery dealer at Bandar Puteri Puchong to buy Century DIN 65L (long lasting continental) at RM 340 (after discount RM 25 for the old Century Motolite, which last 16 months). The moment I spotted something not right while I opened up the hood. Look at the photo below:

Did you manage to spot what is the wrong thing? Let's take a closer look to the area of the intake host:

Yes it is broken. I do not its name nor it function, but I am very sure this is NOT RIGHT! 

Nasim/Peugeot/Geot Auto - What I did wrong to any one of you until you want to do this to me? I drove my car since Thursday until this moment (Sunday 2:00 pm), travelled between Puchong, Cyberjaya, Seremban, and tonight I am going to travel back to Puchong. Shall I continue to drive? Or leave it? 

Did I owe money to Nasim/Peugeot/Geot Auto? No I did not, instead I pay quite a lot to fix the problems. I signed on the current bill RM 2700 without bargain, nor to ask for discount. Even the previous bills, RM 1700, RM 2015, I paid without asking for anything, not even a free umbrella. 

Did I being rude to service advisor/technician? No I did not, instead I spend my whole Thursday to sit in your centre, without making any noise/complaint. I asked politely even I was very angry. And I sat there with my earphone with my iPad, to watch movie for the whole 9 hours. 

Did my blog cause this? Just because I publish my experience on this blog and Nasim management read it, and this cause extra duty/job to Careline and service centres? 

I have no idea but I am very sure, this is ridiculous! Yes you can claim it was my fault because I did not check on the engine bay before I drove off. Well, who will do that where the service advisor said everything was done correctly? And I paid it with credit card, where the money will go into Geot Auto directly, no chance for me to give any fake note. IT WAS MY REAL MONEY!

And? Pay for something and they broke another thing, even worse, they just remain silent. If I am a layman who never look into my engine bay, I will not know it. But I am kind of car-lover, where I check my engine weekly.   

What if this thing causes a fatal accident to me? I do not how bad the outcome, but as you are reading my post, please be my witness. In case you saw my news on paper. Do share this blog to the investigation policeman or any media, so they know what I write before this. 

Well, I instructed the battery dealer to replace the battery, even he not dare to do it. He advise me to go back to Geot Auto to check this out, but I have no time for it, so I drove off with the new battery until today. 

Shall I go to Geot Auto to complain on Tuesday? Yes I am sure I will. But I guess they will decline my complaint, just to put away the responsibilities. Why? I guess this will be the sentences from them: 

"Sir, you already took the car for few days, it could be other people or maybe the battery dealer. We are very profensional, and we will replace it immediately on that day if it was broke by us. We will not cheat customer....blah..blah..blah. But Sir, we can offer you a very good price to fix this, and you got to left your car, we cannot do it today" -- Sound familiar? Putting away all responsibilities,  but try to approach to make you pay, and finally make you wait for few days.

Well, I am tired. The engine oil leaking yet to resolve, but another new problem arises. 

Stay Tune. 

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