Continue from Bloody story - After the 110k km maintenance service with Geot Auto (PJ)
Jan 3, 2017 - Received courtesy car (208, 2 doors version) from Careline (Mr Hazizul) and they took over my car to check and repair.
Do you remember the broken pipe at the turbo intake pipe? Picture as below:
This is part of the intake hose. I planned to visit to Geo Auto to get them to fix it. But Careline already took over my car, so I better let Careline to handle it.
A review to the checklist from Geot Auto to fix the oil leaking issue. Careline referred to this diagnostic result to start to fix my car.
Here are the items and price (before GST and labour)
1. Valve cover, RM 937
2. Intake pipe, RM 625 (this is the part with broken pipe)
3. Oil filter housing, RM 1070 (I heard 508 owners complained this causes oil leaking from their engines as well)
4. Oil return hose, RM 727
Will oil leaking issue resolves after replace these items/parts? I have no idea but I hope it can.
Well, I am not sure shall I pay for this. As I understand extended warranty does not cover any leakage. However I hope Careline can really look into my reports and purchase records of engine oil, and take this as normal warranty claim.
If they are going to charge me (estimate cost at RM 4000 ++) to fix the oil leaking issue, might as well I reject the repair. With RM 4000, I can buy another 12 packs of 5L engine oil， and every 5L to top up between each 10k km maintenance service. 12 packs can last 12 maintenance service, which is more than 3 years.
And I yet to know will they charge me for the broken pipe (intake pipe) because they could blame that is done by me.
Well, let wait and see the report from Careline.
Stay Tune. Thanks for reading.
If you yet to know my previous, you are welcome to click the link below to read.
Nasim and Peugeot - A Promise? Improved Service Quality?
Dec 29, Thursday, 6:30 pm - I received call from Careline (yes again Careline called me) and the called is Mr Dina (I hope I spell his name correctly). The conversation mainly to express their concern about my case and promise to settle the oil leaking issue. Well they finally saw my purchase records for engine oil since 25,000km. Hopefully they will iron out this. (Well, stay tune to this where I will publish the details after they really settle it).
Of course you can feel my pain after went through my previous post (RM 1503 to fix the turbo related issue) but here is something making you feel more pain.
Dec 30, Friday - I did not put much attention to the car after the maintenance service (done by Geto Auto Petaling Jaya) because I put my trust to them. I was running from Puchong to Cyberjaya to rush for a meeting at the morning, and then rush back to Puchong during the evening. I normally drive around 110 ~ 130 kmh along LDP highway to Cyberjaya. But I feel car is slightly sluggish and the first thing came across my mind is - the low voltage battery. Service advisor (Puvan) from Geot Auto PJ informed me about the bad battery and offered me to change it at RM 450. I did not take the offer and decided to do it outside of the service center. Since I was busying the whole Friday, I decided to change my battery on Saturday.
Dec 31, Saturday morning, I went to a Century battery dealer at Bandar Puteri Puchong to buy Century DIN 65L (long lasting continental) at RM 340 (after discount RM 25 for the old Century Motolite, which last 16 months). The moment I spotted something not right while I opened up the hood. Look at the photo below:
Did you manage to spot what is the wrong thing? Let's take a closer look to the area of the intake host:
Yes it is broken. I do not its name nor it function, but I am very sure this is NOT RIGHT!
Nasim/Peugeot/Geot Auto - What I did wrong to any one of you until you want to do this to me? I drove my car since Thursday until this moment (Sunday 2:00 pm), travelled between Puchong, Cyberjaya, Seremban, and tonight I am going to travel back to Puchong. Shall I continue to drive? Or leave it?
Did I owe money to Nasim/Peugeot/Geot Auto? No I did not, instead I pay quite a lot to fix the problems. I signed on the current bill RM 2700 without bargain, nor to ask for discount. Even the previous bills, RM 1700, RM 2015, I paid without asking for anything, not even a free umbrella.
Did I being rude to service advisor/technician? No I did not, instead I spend my whole Thursday to sit in your centre, without making any noise/complaint. I asked politely even I was very angry. And I sat there with my earphone with my iPad, to watch movie for the whole 9 hours.
Did my blog cause this? Just because I publish my experience on this blog and Nasim management read it, and this cause extra duty/job to Careline and service centres?
I have no idea but I am very sure, this is ridiculous! Yes you can claim it was my fault because I did not check on the engine bay before I drove off. Well, who will do that where the service advisor said everything was done correctly? And I paid it with credit card, where the money will go into Geot Auto directly, no chance for me to give any fake note. IT WAS MY REAL MONEY!
And? Pay for something and they broke another thing, even worse, they just remain silent. If I am a layman who never look into my engine bay, I will not know it. But I am kind of car-lover, where I check my engine weekly.
What if this thing causes a fatal accident to me? I do not how bad the outcome, but as you are reading my post, please be my witness. In case you saw my news on paper. Do share this blog to the investigation policeman or any media, so they know what I write before this.
Well, I instructed the battery dealer to replace the battery, even he not dare to do it. He advise me to go back to Geot Auto to check this out, but I have no time for it, so I drove off with the new battery until today.
Shall I go to Geot Auto to complain on Tuesday? Yes I am sure I will. But I guess they will decline my complaint, just to put away the responsibilities. Why? I guess this will be the sentences from them:
"Sir, you already took the car for few days, it could be other people or maybe the battery dealer. We are very profensional, and we will replace it immediately on that day if it was broke by us. We will not cheat customer....blah..blah..blah. But Sir, we can offer you a very good price to fix this, and you got to left your car, we cannot do it today" -- Sound familiar? Putting away all responsibilities, but try to approach to make you pay, and finally make you wait for few days.
Well, I am tired. The engine oil leaking yet to resolve, but another new problem arises.
Stay Tune.
