My 2nd Peugeot - 3008 P84 - The Maintenance & Repair Records

1/4/2022 - Car collected 

This is my second Peugeot after the 408 Turbo. The 408 is still with me as night drive, still up and running. In case you want to know about this old car and the history, click the link below

The 408 history

Collected the 3008 P84 on 30/3/2022 and I was so happy with its design. And it is so happy to have 2 lions parked side by side. I can see the old and modern design and the difference of tagline. 

13/4/2022 - 14 days of ownership - battery management system fault

However, after 14 days of ownership, the car failed to start. Checked and the cable (shall I call it cable?) inside the battery management system was melted, caused bad connection. The engine can only start when I hold this cable to its connector. 

Towed back to Glenmarie and they wanted to keep it for further investigation. I was planning to use my 408 while waiting for them to fix the problem. However service center still offered a 5008 as courtesy car, which I appreciate a lot. I got the car back after 2 weeks and everything worked nicely. 

Seems like Peugeot SC changed a lot, so caring for customers. But let monitor more. 

24/6/2022 - 3 months of the ownership - steering noise

There was noise from the steering wheel, very annoying especially during rainy days. I complained to the same service center, and they applied grease to the absorbers. It was gone for sometimes, but it happened again until now, nobody can fix it. See the video and you can listen to the noise. No choise I got to live with it until somedays. something big happen. 

26/11/2022 - 8 months of the ownership - High Pressure Fuel Pump failure

Woke up at the morning, started the car, error message "Engine fault, Repair required" popped up on the screen. If you are new to Peugeot, you might be shocked, what was going on? How to fix? 

For somebody own Peugeot more than 10 years, this error message could not tell much. Let connect the OBD2 scanner to see. 

Error code, P0087, for me this was an old friend code - the high pressure fuel pump. This happened to my 408 before, almost the same duration, less than one year to own the car. I wonder why the new Peugeot still have this issue. Towed back to Glenmarie service center on Saturday and let technical people to handle it. 

Received call from them on Monday, confirmed it was the HPFP, and replacement was done. Collected the car on Tuesday. 

So far I am happy with the service and repair quality. I do not mind there are problems/defects at the car, which all can be resolved. But the most important things are

- Fast response

- Accurate diagnosis

- Solid delivery date. 

And this is the MAIN REASON for me to keep the 408. I know, you got to have one spare car if you love Peugeot. 

13/3/2024 - 2 years of ownership - Tie rod end failure

Stellantis annouced they are taking over Peugeot from Bermaz started from 1/3/2024. I am so happy to this because finally Peugeot returns to the manufacturer. For sure, there will be no more issues for spare parts delivery. Because I heard of some stories about spare parts availability and I worried too. 

Glenmarie service center closed down and I got to visit to the Kajang service center to check the annoying noise underneath. Arrived on 9am and the report was ready by 11am, nice and responsive service center. 

It was the tie rod end. Small issue, right? As usual, submit warranty then we shall know when it can be repair. No, I was wrong. Nobody know when the part can arrive! Are you kidding me? No sir, it is true, we ordered the part but no status from HQ. Who is the so call HQ? Stellantis, sir. 

OK let me contact them on behalf. 

First I thought this is piece of cake. just sent email to get the information. No, I was wrong as well. 

I received reply from the Stellantis customer support, the content is all about "wait, we shall update you once the part is ready" or "we are working with the spare part team..." and etc. 16 emails back and forth, but still solid answer - When the spare parts can be ready? 

And they let me to drive the car, with the annoying noise. I am so worried and dare not to drive fast. I cannot expect what could happen if I am driving at the fast lane. What is the sound? Listen from the video.

19/3/2024 - 2 years of ownership - Still no spare parts

I had enough emails for the past week, which I did not get any useful answer. So I called to customer support line but again, the same reply. Let me summarize:

- the customer support person (both replied my email and answered my call) escalated my complaint to "HQ". 

- no update about the part availability 

- no update when it can be ready.

Seems like I am now back into the same scenario, when I first owned 408, under Nasim. Check out my old posts for more details. 

Who is the HQ? Why it take so long to process the warranty claim? For those not familiar with tie rod ends, it is not a big and expensive parts, mostly you can buy it with between RM 800 - RM 1000 after market. 

I cannot believe there is any challenges for HQ to allocate a small spare parts like tie rod end. Furthermore, a week passed still no solid answer from HQ. And I got to bear with that annoying noise for more than a week, and I am not sure what could happen, if the part become worse. 

Well, nothing for me to do, but just WAIT, as told by the Stellantis customer support. "Rest assured, we shall fix your problem at the soonest". 

Can they understand "at the soonest" always refer to "Sorry, I have no idea when I can fix the problem, but I will fix it for sure." 

Glenmarie service center can fix the high pressure fuel pump under warranty (after market price, RM 2300++) which is more costly than tie rod end, within days. But now, when the brand back to manufacturer, I suppose that is even better service and repair quality. However, I am sorry to say, I yet to see improvement, but I am really pissed off. 

So when this can be fix? Let wait. 

3/4/2024 - Tie rod end issus FIXED

After few days of emails and phone calls from Stellantis and Kajang center, the problem resolved!!!! Both left and right tie rod ends are replaced at the Kajang center, and free alignment as free. 

The Stellantis management aware of my complaints and they really put extra effort to resolve my problem. They told the initiative to contact me and explain what are those hiccups, causing such delay. I hope everything go smooth and Stellantis Malaysia can turn frustrated customers (like me) to become happy customers, and loyal customers. 

Thanks for helping, Stellantis management and I hope you guys can keep it up and improve. So both the brand owner and customers, WIN TOGETHER. 

I shall update this blog, in case of any new findings or cases. Stay tuned.