Responses from The Management and Careline to my Peugeot 408 Turbo's cases

9/12/2016:

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Yesterday, there was a call from Mrs Sharifah (Careline manager from Peugeot Glenmarie, HQ) to discuss about the problems in my car and the solutions.

1. Air con compressor - According to SOP, Careline orders centres to replace the item when it is confirm faulty and the service records are valid (means you never miss or extend service intervals, in my case, my service mileage are all under 10,000 km, which is consider pretty good) even insurance yet to finalise. 

Ya I agreed with this. Careline or centres can deal with the insurance company for the money claims. 

And Careline offers the replacement of condenser as free for my case. Previously I got to pay RM 900 (price before GST and labour) for this item. But Careline did me a good will. I appreciated that. 

Further, Mrs Sharifah arranged me to send in my car this morning into Glenmarie centre to proceed with the job. The replacements of both items can be done within the same day, but they provided a replacement car (Peugeot 2008) so I can back to Puchong office to work. I shall return the car tomorrow while I collect my car. 

2. The oil leaking issue - Mrs Sharifah will continue to discuss with technical department to sort out more details. I understand any leaking is not covered under the extended warranty, but again I raised this issue since my 80,000 km, 90,000km and 100,000km service (my 3-years warranty expired after the 100,000 km, 27/5/2016) to the service advisors, but none of them took my words. During the de-carbon process (cost me RM 2015, price after GST), the technician/engineers shall spotted the marking of oil stain since it is so obvious. So it is not my fault, and I hope Mrs Sharifah and the technical department can consider this as warranty claim. But I got to wait the final confirmation from them. 

3. The wired noise after engine off - The technician/engineers will looking this while they work on the oil leaking issue. 

Well, again thanks for Mrs Sharifah and Careline team members. And I am really appreciate Peugeot/Nasim management to put their effort to listen to customers. 

I wish Peugeot/Nasim/Careline can keep this up. It is not only to give peace of mind to all Peugeot owners, but to make them feel proud to own a Peugeot. 

A good brand is not only about the good products, but the good relation between principal and customers. 

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Cheers
Henry Pang