My 2nd Peugeot - 3008 P84 - The Maintenance & Repair Records

1/4/2022 - Car collected 

This is my second Peugeot after the 408 Turbo. The 408 is still with me as night drive, still up and running. In case you want to know about this old car and the history, click the link below

The 408 history

Collected the 3008 P84 on 30/3/2022 and I was so happy with its design. And it is so happy to have 2 lions parked side by side. I can see the old and modern design and the difference of tagline. 

13/4/2022 - 14 days of ownership - battery management system fault

However, after 14 days of ownership, the car failed to start. Checked and the cable (shall I call it cable?) inside the battery management system was melted, caused bad connection. The engine can only start when I hold this cable to its connector. 

Towed back to Glenmarie and they wanted to keep it for further investigation. I was planning to use my 408 while waiting for them to fix the problem. However service center still offered a 5008 as courtesy car, which I appreciate a lot. I got the car back after 2 weeks and everything worked nicely. 

Seems like Peugeot SC changed a lot, so caring for customers. But let monitor more. 

24/6/2022 - 3 months of the ownership - steering noise

There was noise from the steering wheel, very annoying especially during rainy days. I complained to the same service center, and they applied grease to the absorbers. It was gone for sometimes, but it happened again until now, nobody can fix it. See the video and you can listen to the noise. No choise I got to live with it until somedays. something big happen. 

26/11/2022 - 8 months of the ownership - High Pressure Fuel Pump failure

Woke up at the morning, started the car, error message "Engine fault, Repair required" popped up on the screen. If you are new to Peugeot, you might be shocked, what was going on? How to fix? 

For somebody own Peugeot more than 10 years, this error message could not tell much. Let connect the OBD2 scanner to see. 

Error code, P0087, for me this was an old friend code - the high pressure fuel pump. This happened to my 408 before, almost the same duration, less than one year to own the car. I wonder why the new Peugeot still have this issue. Towed back to Glenmarie service center on Saturday and let technical people to handle it. 

Received call from them on Monday, confirmed it was the HPFP, and replacement was done. Collected the car on Tuesday. 

So far I am happy with the service and repair quality. I do not mind there are problems/defects at the car, which all can be resolved. But the most important things are

- Fast response

- Accurate diagnosis

- Solid delivery date. 

And this is the MAIN REASON for me to keep the 408. I know, you got to have one spare car if you love Peugeot. 

13/3/2024 - 2 years of ownership - Tie rod end failure

Stellantis annouced they are taking over Peugeot from Bermaz started from 1/3/2024. I am so happy to this because finally Peugeot returns to the manufacturer. For sure, there will be no more issues for spare parts delivery. Because I heard of some stories about spare parts availability and I worried too. 

Glenmarie service center closed down and I got to visit to the Kajang service center to check the annoying noise underneath. Arrived on 9am and the report was ready by 11am, nice and responsive service center. 

It was the tie rod end. Small issue, right? As usual, submit warranty then we shall know when it can be repair. No, I was wrong. Nobody know when the part can arrive! Are you kidding me? No sir, it is true, we ordered the part but no status from HQ. Who is the so call HQ? Stellantis, sir. 

OK let me contact them on behalf. 

First I thought this is piece of cake. just sent email to get the information. No, I was wrong as well. 

I received reply from the Stellantis customer support, the content is all about "wait, we shall update you once the part is ready" or "we are working with the spare part team..." and etc. 16 emails back and forth, but still solid answer - When the spare parts can be ready? 

And they let me to drive the car, with the annoying noise. I am so worried and dare not to drive fast. I cannot expect what could happen if I am driving at the fast lane. What is the sound? Listen from the video.

19/3/2024 - 2 years of ownership - Still no spare parts

I had enough emails for the past week, which I did not get any useful answer. So I called to customer support line but again, the same reply. Let me summarize:

- the customer support person (both replied my email and answered my call) escalated my complaint to "HQ". 

- no update about the part availability 

- no update when it can be ready.

Seems like I am now back into the same scenario, when I first owned 408, under Nasim. Check out my old posts for more details. 

Who is the HQ? Why it take so long to process the warranty claim? For those not familiar with tie rod ends, it is not a big and expensive parts, mostly you can buy it with between RM 800 - RM 1000 after market. 

I cannot believe there is any challenges for HQ to allocate a small spare parts like tie rod end. Furthermore, a week passed still no solid answer from HQ. And I got to bear with that annoying noise for more than a week, and I am not sure what could happen, if the part become worse. 

Well, nothing for me to do, but just WAIT, as told by the Stellantis customer support. "Rest assured, we shall fix your problem at the soonest". 

Can they understand "at the soonest" always refer to "Sorry, I have no idea when I can fix the problem, but I will fix it for sure." 

Glenmarie service center can fix the high pressure fuel pump under warranty (after market price, RM 2300++) which is more costly than tie rod end, within days. But now, when the brand back to manufacturer, I suppose that is even better service and repair quality. However, I am sorry to say, I yet to see improvement, but I am really pissed off. 

So when this can be fix? Let wait. 

3/4/2024 - Tie rod end issus FIXED

After few days of emails and phone calls from Stellantis and Kajang center, the problem resolved!!!! Both left and right tie rod ends are replaced at the Kajang center, and free alignment as free. 

The Stellantis management aware of my complaints and they really put extra effort to resolve my problem. They told the initiative to contact me and explain what are those hiccups, causing such delay. I hope everything go smooth and Stellantis Malaysia can turn frustrated customers (like me) to become happy customers, and loyal customers. 

Thanks for helping, Stellantis management and I hope you guys can keep it up and improve. So both the brand owner and customers, WIN TOGETHER. 

I shall update this blog, in case of any new findings or cases. Stay tuned. 

Cure the Lion

Finally I am free to update this blog to discuss my Peugeot 408 Turbo. 

During early July, the car met an accident (hit a dog while driving) and required to send into Puchong Peugeot Body and Paint center. The lower middle part of bumper was broken, and plastic chrome broke and went into to hit the cooling fan. 

Some blades were broken.

The radiator and condenser were affected. 

The headlamps joints were broken too. 

File a police report and proceed with insurance claim process. Thanks to Puchong Peugeot Body & Paint center and MSIG because the approval was done within a week, another 2 weeks to order and fix all parts to my car. The total claim was RM 20,000, where RM 16000 went to parts, and RM 4000 for labour. 

I sent in the car to Glenmarie service center to proceed to fix the engine oil leaking issue. Before Hari Raya, Glenmarie SC already checked my car and propose to remove engine from my car to check and fix the issue. This work is going to take up to 1 week, so I decided to send in. 

Informed Puchong Peugeot Body & Paint team to forward my car to Glenmarie during early of August. Mr Hazizul (from Careline) called me to inform Glenmarie team was checking into my car before they start to work into it. The Glenmarie team was very serious to my case and they ran a compression test to the car. 

Result showed the compression ratio is below the benchmark. This indicated the faulty piston rings, where they need to do an overhaul to the engine, cost is around RM 8,000. I was shocked!

Second nightmare, Glenmarie team needed to check the availability of all required spare parts to do the overhaul. Ordering and waiting spare parts can drag longer repairing time. 

However Hazizul discussed with the management and they agreed to try to claim a new engine from principal (Peugeot). However it was a "try", not a "sure can do" thing. Overhaul is RM 8,000 job, while replacing new engine is RM 40,000 job (the new engine is RM 27,000). 

Finally Peugeot approved the request and Glenmarie spent 2 weeks to fit in new engine into my car. I collected the car by August 23. I never drove this car for almost 2 months, really missing it. I rented a Saga FLX for 2 months, each month is RM 1700. 

The new bumper, lips and headlamps:

And the new engine installed. 

I never think of getting a new engine as replacement. The initial idea is to fix the oil leaking issue. And posting into this blog is to share my experience with this car, not to bad-mouth Nasim or Peugeot. Some of my posts might be harsh towards Glenmarie team, but they did something great for me. 

I appreciate everything from Hazizul, where he really want to help a suffering customer like me. People spend money on a car for mobility but not nightmares. And he passed my stories and complaints to the management during meeting, which he hope management can listen to customers. 

I would like to thank Mr Hidayat, the head of service in Glenmarie, who is really pay attention to my case. And thank Hazizul for the arrangement, where 3 of us can really sit down to discuss. 

As customers, we do not want problems in our car, so do the service crews. But looking into Glenmarie center, it is flooded with cars and angry customers. WHY?

We all knows most of the service centers are run by dealers, and Nasim also run a few centers as well. For Peugeot owners in Selangor/Klang Valley, you may heard the dealer SC advisor told you, send to Glenmarie to claim warranty, they are HQ, they can claim and process your case very fast. 

YOU ARE WRONG! Glenmarie SC is not the HQ SC, it is just a SC, but sharing the same building. They are service centers under Nasim, the same goes to Balakong center and Puchong center. 

As a SC, even under Nasim, they follow the same SOP to order spare parts and to manage the warranty process. There is NOTHING like HQ SC IS FASTER THAN DEALER. If a dealer SC needs to wait 10-days for a HPFP, the same waiting time in Glenmarie, Puchong and Balakong. FAST or SLOW, it was due to the service advisor and crews. 

I can imagine if I am advisors in a dealers SC, who only want to do scheduled maintenance works and minor repairing. Why? Because these 2 jobs are chargeable! Customers pay for maintenance and repairing. Any job required warranty claims and serious repairing, I will advice customer to go to "HQ SC" to do it, who can do it fast, who have spare parts ready and etc. Customers believe and rushed to the "HQ SC" to demand for warranty claim and repair. 

Imagine the "HQ SC" suddenly flooded with "problematic cars", and service crews got to spend time to determine the root cause, to order spare parts and to fix them. But the "problematic cars" do not stop, instead there are more coming and longer waiting time for customers. Now you know why you are always angry when you visit to these "HQ SC", which flooded with cars. 

Next time if you heard the similar advise from service advisors in any dealer SC, you shall skip them forever. I myself listen to this kind of "advise" from a SC, pushing me to go to Glenmarie. Now I know it. I will stick with Glenmarie SC for next coming scheduled maintenance. I rather to pay them for maintenance and repairing, but not to those irresponsible service advisor from dealer SC. Maybe you can ask the service advisor, what is the difference between Dealer SC and Nasim SC? Why Glenmarie is HQ SC? See how they answer you. 

Do not get me wrong, as I am not going to "sweet-mouth" Glenmarie SC. I personally complained the receptionist for car repairing status. They do not pick up calls especially after lunch time. And I saw they just let the phone keep ring even they are free. I reported this to Hidayat, together with some call recording, where I made 5 calls continuously in 15 mintues, and all calls are ended up without anybody answering it.  

Again I saw some cases in FB group, where some SC told owners to wait few weeks/months for some spare parts, especially for enhancement program. I personally suggest you to try

1. visit to the Nasim SC instead of those irresponsible or "con-man" SC. 

2. called or send an email to Careline to report this case. 

The Puchong Peugeot Body & Paint center can collect bumper, headlamps, radiator, condenser, engine under cover and etc within weeks. The Glenmarie SC can get the new engine ready within a week, why your dealer SC needs you to wait for weeks/months for any spare parts? 

I believe I wrote too long in this post, and I hope all Peugeot owner, shall not control by dealer SC, and do not take every words from them. Anything you feel it is not right, contact Careline to ask for it. They are willing to help, and I am the one who get help from them since day one. However we need to understand, all solutions have it waiting time. Be cool and enjoy your ride.

And please do not get me wrong. I am telling you to skip those irresponsible or "con-man" SC, no matter Dealer or Nasim. I know there some dealer SC, who are really putting effort to serve customers. DO STICK with these GOOD SC. 

Thanks for reading.  

Solution to Oil Leaking in Peugeot 408 Turbo ??

You might noticed there was no update in this blog since January 2017 until today. I was testing and monitoring the "solution" from Glenmarie to "cure" the oil leakage in my Peugeot 408T before this. They did it during early of January 2017. And to be fair, I did a full ran of 10,000 km, which took me 4 months to complete. So how is the outcome? 

Surprisingly, another loss of more than 4L engine oil. Similar like before the "solution". During the monitoring process, I topped up 400 mL engine oil weekly. Why don't I return to Glenmarie to complain? I was thinking, that is solution from HQ, of course it work, maybe it got to take sometimes to see the improvement. So I kept quiet and monitor the condition. Until a full ran of 10,000km, before I can conclude any. 

Conclusion(s): 
1. My 408T still suffer for oil leaking (top up min 400 mL weekly)
2. The amount of engine oil loss is the same (more than 4L loss for 10,000 km)

I sent in my car to Geot Auto to carry out the 120,000 km maintenance service during early of May 2017. Why I did not send it back to Glenmarie to service and check? Well, the Glenmarie receptionist told me, "all appointment slots are full, we can only arrange you to end of May". Such a good business centre. So I booked with Geot Auto. 

I told Geot Auto service advisor to look into the oil leaking issue and asked them to replace the valve cover gasket. They checked and gave me a list of items to replace, that was the same list I received before, which cost my more than RM 4000 (refer to the previous post). I rejected Geot Auto's offer and continue to complain to Glenmarie. 

Glenmarie arranged me to send in my car for diagnose (yes again) to determine the root cause. Well, I will send in my car by June 20 to check. 

Before send in, let see how bad is the oil leaking? Everytime I stop my car, and I can get a rubber-burning smell from the engine. It was due to the heat up of the oil stick at the exhaust pipe. If you get the same smell, do check this out.  

Dripping happens for 7/24/365, and this is how I spend RM 300 for a 5L pack Mobil One engine oil. 

I visited to a work shop at USJ 1 to replace my front disc rotor and I told them to look into the engine bay. Trying to seek for second opinion. After the check, here are the items suggest to replace:

1. engine valve cover gasket

2. oil filter housing gastet (engine oil)

3. oil filter housing gasket (engine coolant)

**Comes with 12-months or 20,000 km warranty, which ever comes first**

The cost to repair is below RM 1000. But the quotation from Geot Auto is RM 4000++. I have no idea, and I yet to let them to do the repairing. I want to let Glenmarie to check first. 

Stay Tune. 

The Follow up of Oil Leaking Issue

Continue from Bloody story - After the 110k km maintenance service with Geot Auto (PJ)

Jan 3, 2017 - Received courtesy car (208, 2 doors version) from Careline (Mr Hazizul) and they took over my car to check and repair. 

Do you remember the broken pipe at the turbo intake pipe? Picture as below:

This is part of the intake hose. I planned to visit to Geo Auto to get them to fix it. But Careline already took over my car, so I better let Careline to handle it. 

A review to the checklist from Geot Auto to fix the oil leaking issue. Careline referred to this diagnostic result to start to fix my car. 

Here are the items and price (before GST and labour)
1. Valve cover, RM 937
2. Intake pipe, RM 625 (this is the part with broken pipe)
3. Oil filter housing, RM 1070 (I heard 508 owners complained this causes oil leaking from their engines as well)
4. Oil return hose, RM 727

Will oil leaking issue resolves after replace these items/parts? I have no idea but I hope it can. 

Well, I am not sure shall I pay for this. As I understand extended warranty does not cover any leakage. However I hope Careline can really look into my reports and purchase records of engine oil, and take this as normal warranty claim. 

If they are going to charge me (estimate cost at RM 4000 ++) to fix the oil leaking issue, might as well I reject the repair. With RM 4000, I can buy another 12 packs of 5L engine oil， and every 5L to top up between each 10k km maintenance service. 12 packs can last 12 maintenance service, which is more than 3 years. 

And I yet to know will they charge me for the broken pipe (intake pipe) because they could blame that is done by me. 

Well, let wait and see the report from Careline. 

Stay Tune. Thanks for reading. 

Bloody story - After the 110k km maintenance service with Geot Auto (PJ)

If you yet to know my previous, you are welcome to click the link below to read. 

Nasim and Peugeot - A Promise? Improved Service Quality?

Dec 29, Thursday, 6:30 pm - I received call from Careline (yes again Careline called me) and the called is Mr Dina (I hope I spell his name correctly). The conversation mainly to express their concern about my case and promise to settle the oil leaking issue. Well they finally saw my purchase records for engine oil since 25,000km. Hopefully they will iron out this. (Well, stay tune to this where I will publish the details after they really settle it).

Of course you can feel my pain after went through my previous post (RM 1503 to fix the turbo related issue) but here is something making you feel more pain. 

Dec 30, Friday - I did not put much attention to the car after the maintenance service (done by Geto Auto Petaling Jaya) because I put my trust to them. I was running from Puchong to Cyberjaya to rush for a meeting at the morning, and then rush back to Puchong during the evening. I normally drive around 110 ~ 130 kmh along LDP highway to Cyberjaya. But I feel car is slightly sluggish and the first thing came across my mind is - the low voltage battery. Service advisor (Puvan) from Geot Auto PJ informed me about the bad battery and offered me to change it at RM 450. I did not take the offer and decided to do it outside of the service center. Since I was busying the whole Friday, I decided to change my battery on Saturday. 

Dec 31, Saturday morning, I went to a Century battery dealer at Bandar Puteri Puchong to buy Century DIN 65L (long lasting continental) at RM 340 (after discount RM 25 for the old Century Motolite, which last 16 months). The moment I spotted something not right while I opened up the hood. Look at the photo below:

Did you manage to spot what is the wrong thing? Let's take a closer look to the area of the intake host:

Yes it is broken. I do not its name nor it function, but I am very sure this is NOT RIGHT! 

Nasim/Peugeot/Geot Auto - What I did wrong to any one of you until you want to do this to me? I drove my car since Thursday until this moment (Sunday 2:00 pm), travelled between Puchong, Cyberjaya, Seremban, and tonight I am going to travel back to Puchong. Shall I continue to drive? Or leave it? 

Did I owe money to Nasim/Peugeot/Geot Auto? No I did not, instead I pay quite a lot to fix the problems. I signed on the current bill RM 2700 without bargain, nor to ask for discount. Even the previous bills, RM 1700, RM 2015, I paid without asking for anything, not even a free umbrella. 

Did I being rude to service advisor/technician? No I did not, instead I spend my whole Thursday to sit in your centre, without making any noise/complaint. I asked politely even I was very angry. And I sat there with my earphone with my iPad, to watch movie for the whole 9 hours. 

Did my blog cause this? Just because I publish my experience on this blog and Nasim management read it, and this cause extra duty/job to Careline and service centres? 

I have no idea but I am very sure, this is ridiculous! Yes you can claim it was my fault because I did not check on the engine bay before I drove off. Well, who will do that where the service advisor said everything was done correctly? And I paid it with credit card, where the money will go into Geot Auto directly, no chance for me to give any fake note. IT WAS MY REAL MONEY!

And? Pay for something and they broke another thing, even worse, they just remain silent. If I am a layman who never look into my engine bay, I will not know it. But I am kind of car-lover, where I check my engine weekly.   

What if this thing causes a fatal accident to me? I do not how bad the outcome, but as you are reading my post, please be my witness. In case you saw my news on paper. Do share this blog to the investigation policeman or any media, so they know what I write before this. 

Well, I instructed the battery dealer to replace the battery, even he not dare to do it. He advise me to go back to Geot Auto to check this out, but I have no time for it, so I drove off with the new battery until today. 

Shall I go to Geot Auto to complain on Tuesday? Yes I am sure I will. But I guess they will decline my complaint, just to put away the responsibilities. Why? I guess this will be the sentences from them: 

"Sir, you already took the car for few days, it could be other people or maybe the battery dealer. We are very profensional, and we will replace it immediately on that day if it was broke by us. We will not cheat customer....blah..blah..blah. But Sir, we can offer you a very good price to fix this, and you got to left your car, we cannot do it today" -- Sound familiar? Putting away all responsibilities,  but try to approach to make you pay, and finally make you wait for few days.

Well, I am tired. The engine oil leaking yet to resolve, but another new problem arises. 

Stay Tune. 

Click here to continue

Nasim and Peugeot - A Promise? Improved Service Quality?

If you yet to know the beginning of the story, you may refer to the followings:

1. 3.5 years with Peugeot 408 Turbo - The Car, Maintenance and Service Quality

2. Responses from The Management and Careline to my Peugeot 408 Turbo's cases

3. Long Pending Issue in my Peugeot 408 Turbo- Motor Oil Leaking and Engine Noise

Christmas was over and most of you maybe in the middle of your vacation, but I am still waiting for my courtesy car and solutions to the rest of the problems in my Peugeot 408 Turbo. 

The first intention to publish this blog is to share my experience with a FB closed group of Peugeot 408 Owner. But then the person from Careline (Mrs Sharifah and Mr Hazizul) told me, many from Careline and some from the management read my blog. I was really surprise and I thought Nasim and Peugeot are really listen to customers, and start to improve. 

But good thing seldom last long. Right after the first problem (air con compressor and condenser) are resolved, the rest of the problems are dragged until today. I replied to Careline like this.

Improving service quality? I saw the spark but it did not create fire. I doubt the intention of the kind offer (the fast replacement, no charges and courtesy car). It is either

1. They really heard, care and help the customers, to build a good brand. Quoted from my previous post, a good brand is not only the products, but the good CRM (customer relations management). 

2. They only want to comfort an angry customer before his real fact gone viral. And they want to accomplish a task from management to pleasant the management. 

Which one is the real intention? Up to you to decide. 

After long waiting for the courtesy car, I realised something. The oil leaking issue is not under EWC, so I believe I got to pay for it (maybe thousands ringgit). Getting a courtesy car can save few up hundreds ringgit but I am going to wait until world ends. Might as well I go to rent a car just like what I did in the past 3.5 years. Car rental company works in split seconds to get me a car. Yes RM 106 daily for a 1300cc MyVi and the maximum I pay RM650 for a week, just for them to replace pre tensior and de-carbon process (this is bomb, cost me RM 2015). What else? 

I foresee I got to hook up more with the same car rental company for the next coming years (I still got 5 years to pay off the loan) because I don't think the car will not give problem to me in the coming days. 

To those who are reading my blog, I appreciated your support very much. I never ever thought I will write a blog. Anyhow I will keep every fact in my blog, not going to remove anything, because these are facts and my experience. I don't want to keep anything in dark. 

To Nasim/Peugeot management, yes you are trying to improve the customers' satisfaction and brand name, but something still not in the right way. I appreciate your attention to my case, but I don't think it can be resolved. 

At least I am not alone (I am not the only one has problems with this car model) and there are other owners as well. You can search Peugeot 408 Owner Club Malaysia in FB to join us to know more. 

Well, I am going to check with the Geot Auto service advisor. I made appointment at 9am an I reached 9:07am. Now is 10:40am, my car still not attended. Common thing for those who send car to service or repair. Why you need to make appointment at such early but still nobody attended to you? Only Nasim and service centres know. 

Updated by Dec 29, 4pm at Geo Auto PJ:

Service advisor came to me with a scary list to tell me the solutions for oil leaking and wired noise. Here are the items, but I yet to include the GST and labour. 

1. To solve the wired noise, here are the items to replace:

- Turbo damp valve, RM 535

- Vacuum hose, RM 343

- Air vent pipe, RM 143

Total is RM 1021 (before GST and labour). I decided to pay because they told me, turbo kit can jam anytime when situation is getting worse. 

2. To solve the oil leaking issue, I got to pay for these items: 

- valve cover, RM 937

- intake pipe, RM 625

- oil filter housing, RM 1070

- oil return hose, RM 727

Yes total is RM 3350 (before GST and labour). I put this on hold because they want me to leave car for 2 days. 

And I am strongly disagree with this. I complained since 80,000km service but no response from anyone. And now they want me to pay this amount right after the 3 years warranty. In fact, what can my disagreement help? Nothing as nobody care about it. 

With this amount of money, I can buy at least 10 packs of 4L of Petronas Synthium fully syn engine oil, which equivalent to 40L or 40000ml. If 1000km consumes 400ml, I can top up for 100 times. 

100 times x 1000km per times = 100,000km 

So save the money to buy engine oil to top up and car can run another 100,000km, which is 10 times maintenance service intervals, more or less another 2 years of driving.  

Now you see what I feel and do think twice before you decide. Refer to my previous posts, you better have all of these 4 elements before you decide

1. Extra money 

2. Leisure time 

3. Very good temper/patient

4. A never down spare car

Going to move to check my car and pay the bloody bill. 

Updated by Dec 29, 6pm 
Final bill - RM 2710.95
Break down
- maintenance service = RM 899.73
- repair the turbo issue (the engine noise) = RM 1503.82
- 5L engine oil as backup = RM 307.40

Details in photo below:

Did you feel my pain? I believe there are more to come in future. 

Click Here to see the more bloody outcome

Long Pending Issue in my Peugeot 408 Turbo- Motor Oil Leaking and Engine Noise

Before start to read the coming story, you are welcome to refer to the previous chapters by the web links below (If you yet to know them):

3.5 years with Peugeot 408 Turbo - The Car, Maintenance and Service Quality

Responses from The Management and Careline to my Peugeot 408 Turbo's cases

Well, I got my car back on 10/12/2016, 10:30 am with air con compressor (under extended warranty) and condenser (Nasim offers this as free) replaced. Of course I was happy not only because of the free condenser, but I saw improvement on the service quality. 

(I really thought it is until today.Why? Let's me tell you.)

Saturday, 10/12/2016: Mr Hazizul returned the car to me and told me, they will discuss internally and will arrange a courtesy car for me again. Because they want to check on my engine issues, which are 
a. Motor oil leaking
b. Wired noise everytime I shut down engine
Well, I was fine with that and went home.

Wednesday, 14/12/2016: Mr Hazizul called to inform they cannot arrange the courtesy car because that was a short week. Well, I can understand there were only 3 working days (14, 15 and 16/12) in that week, so I do not mind to wait until another week. 

Monday, 19/12/2016: I started to send email to Careline to ask and a few replies from Careline, all with the same reply "no courtesy car by this moment". What? Shall I believe in this? Yeah, believe or not, that is the reply. 

Friday, 23/12/2016: Mr Hazizul called me to inform they still cannot get the courtesy car. So got to check again by next week. Well, I got to cross my finger and pray hard for it. 

Well, my next maintenance service (110,000km) is on next Thursday, I already booked it at Geot Auto PJ. No matter how, I got to send it as scheduled. But I am sure I need to buy 1L or 2L motor oil as backup. The engine lossed 450mL motor oil every 1000 km. 

I really no idea why a 3.5 years old car have this problem. I never poured in a drop of motor oil into my Vios for every 10,000 km travelled (bought as new since 2009 and sold it during 2013 before 408 Turbo). But I started to do this to my 408 Turbo after the 80,000 km service (less than 3 years). How severe is the leaking? You can refer to my older blog mentioned in the first paragraph, or here are some recent photo:

And the very annoying noise when engine is shutting down. Click the video below to see. Do advise me if you know the reason. 
Peugeot 408T - Annoying noise when engine is shutting down

Why is it so difficult to arrange a courtesy car? Let me guess. hmm....I guess it was due to the Ratio of Courtesy cars versus Complaints. Service Centre always confident with their engineers and believe they can fix all incoming cars within the same day, without getting customers to leave their cars at centres. So they are not prepare "many" courtesy cars. 

From my experience, as long as I made a complaint and require to repair, I always heard this from the service advsior "Sir, you got to leave your car one or two days, so we can check." See, "check" takes "one or two days", but yet to "repair". So most of times, I got to bargain with them until 
1 - I left car to them on morning to check and I pick it up by evening, then tomorrow morning I come again. Repeat until they solve the problem.
2 - Received the courtesy car, but I only got it 3 times within 3.5 years. Am I lucky enough? I guess I am because many owners never get courtesy cars. 
3 - I spent to rent a car and leave my car to them. Well this is the most common outcome, as you can find in my previous blog. I am expert to rent a car. Even the car renting company give me offer...Hey, shall I proud of this? A Peugeot owner rent a MyVi? Why? Because my Peugeot broke down...

Back to the topic. And now suddenly there are lots of complaints and all centres gave all courtesy cars that they have to customers. But what is the "sudden issues", which causes courtesy cars "suddenly run out of stock"? God knows. 

Looking into the phenomenon of courtesy cars, if Nasim/Service Centre really plans the quantities well, but still insufficient, then could be another reason. The quantities of complaints are more than they predicted and some re-visit work got to be done. 

I can understand getting more courtesy cars ready means higher cost. But if the repair/fixes can be done within the same day, I believe most of the owners do not want the courtesy cars. Is there alternatives? I would suggest:
1 - Used or older models of Peugeot cars. We all know the price to get a used Peugeot is not high, especially those old models like 206, 207. Buy and make the old Peugeot works then use it as courtesy cars. 
2 - Liaises with car rental company to get better rate. I paid RM 106 (RM 6 as GST) per day to rent a MyVi 1300 cc. Why don't Nasim/Service Center contacted the nearby companies and deal with them, so they can send over the car to SC to the customers? And customer can pay lower price for the same car. When the car is done, customer can drive the rent car to SC and that company can pick it up from center, or even arrange for the next customers. 

These are only my 2 cents opinion. No matter how, I got to wait until next week. 

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